Support - Frequently asked questions


Do I have to create an account to make an order from you?


No, you don't have to create an account with us to make an order, however we encourage that you do so if you wish to be informed of the latest offers and discounts.


Where do I get my prescription fitted once I receive my frames? 

Once you receive your frames, we encourage you to visit your local optician where they can fit your prescription lenses into your brand new frames.  


How do I know which size to choose?

Your current frames should provide you with measurements on one of the inside arms, interior nose bridge or bottom rim of the frame. We've pinned a size guide to help, here.


What lens material do your frames come installed with?

The frames which we sell are brand new, fitted with original plastic demo lenses intended to be replaced with the consumers prescription. Often they are printed with the brand logo, for example (Boss, Ray Ban, Dior, etc). 


Will my frames come with original packaging and papers?

This depends on the item that you've purchased or wish to purchase. Please read the item description to see whether the product will come with a branded case, if not we will supply you with an unbranded case and a plain cleaning cloth.


Which style of frame suits my face best?

To determine what frame shape best suits you, please see our pinned image here.


I don't like the frames I purchased, I want to return them.

If you've purchased an item which you're not satisfied with, please proceed to submit a return here. Our returns policy is 30 days from the date the item's been received. Please do not send them to our registered business address without processing a return first.


How much does domestic postage cost?


We offer free domestic postage. If you wish to receive your item the next day you can choose to pay for Special Delivery on checkout, this costs £7.95.


Do you ship internationally?

Yes, we ship orders worldwide. International shipping typically takes between 3-15 working days from the date your parcel has been sent. International postage costs vary from either £15.00 GBP or £30.00 GBP, depending on the country of destination.


What form of payment do you accept?

We provide our customers with the choice of paying direct through our online store, using the secure Shopify Payments service, which accepts all forms of major credit and debit cards including Mastercard, Visa and American Express. Alternatively, if you'd prefer to pay via Paypal or Google Pay then we also accept this as a payment method. 


Will I have to pay any customs/import duties?

Please ensure that you verify with your local relevant authorities if any customs fees apply to our products to avoid any unwanted surprises once your order arrives in your country as this is not included in the price(s) displayed on our store webpage.

GGV Eyewear (Lunettes Floor Ltd) does not cover these eventual national import duties and fees. 

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